enjoy shopping on jumia with our easy return and refund policy
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quality you can trust

We are committed to offering our customers only 100% genuine and original products
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pay on delivery

The convenient shopping experience that allows you pay at your doorstep.
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easy return, quick refund

You have 7 days to make a return request after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.
How does our return policy work?
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initiate a return

Return via contact form , or call us if you have any questions.
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drop off your item or schedule a pick-up

Return at our pickup stations or we can pick up the item
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return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your return slip is signed by our agents. That is your proof of return.
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refund processed

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS team. See our timelines here here